Frequently asked questions

Wagering Account Services FAQs

Who can open a iBetMohegan.com Account?

Opening an iBetMohegan.com account is easy, but you must meet these requirements:

  • You must be at least 21 years old;
  • Reside in a jurisdiction in which internet advance deposit wagering is allowed,
  • You must provide the following personal information: full legal name, principal residence address, telephone number, social security number and date of birth.
  • Terms and conditions apply. Please review our full Terms and Conditions for more information.

Who can use my wagering account?

Only the customer account holder named on the account is permitted to use his/her iBetMohegan.com wagering account!

Where can I use my iBetMohegan.com account to wager?

Your iBetMohegan.com account provides the ultimate in convenience as it allows you to wager through iBetMohegan.com from anywhere you have an internet connection.

How do I access my wagering account?

The method of access you are using (online, at the track, or off-track betting parlor) determines how you access the service.

Channel Access
iBetMohegan.com Enter your Username
Enter your Password
On Track or at an OTB iBetMohegan.com Customer Service Associate will assist you

What information do I need to have when I call iBetMohegan.com Customer Care?

Please have your Account Number and PIN to verify your identity with the Customer Care Representative.

What should I do if I forget my password or PIN?

Please call Customer Care toll free at 1-800-803-0564. You will need to provide some identifying information – including the last four digits of your social security number – in order for the Customer Care Representative to disclose your password to you or to reset your password.

How can I change my password or PIN?

Please call Customer Care toll free at 1-800-803-0564. You will need to provide some identifying information – including your secret word – in order for the Customer Care Representative to reset your password.

Are my wagers recorded?

Yes, all Customer Care conversations are recorded and all betting transactions are electronically recorded and stored for a minimum of one year.

When will my winning bets be credited to my account?

Payment on winning bets will be posted to the credit of the account holder as soon as the race is declared official, barring technical difficulties.

How do I access wagering online?

From the www.iBetMohegan.com website, you must first sign in with your Username and Password. This will open the main wagering screen.

How can I deposit funds into my wagering account?

iBetMohegan.com offers a number of convenient methods for funding your wagering account. Please refer to the chart below for more information.

Online Mail In Person Phone
Credit Card X X
Personal Check X X
Cashier’s Check X X
Money Order X X
Cash X
Winning Ticket X
Voucher X

Is there a fee for deposits?

iBetMohegan.com never charges a fee to process deposit transactions using cash, or check,  but some 3rdparty banking fees may apply, depending on the method of deposit you choose.

There is a fee 3.5% for every debit card and credit card transaction processed through Secure Trading Limited.   iBetMohegan.com reserves the right to adjust the fee schedule without prior notice.

How soon are the funds I deposit available for wagering?

How soon are the funds I deposit available for wagering?
The time required for a deposit to clear depends on the method used to make the deposit. Please refer to the following chart for more information: 

Deposit Method Hold Conditions Available for Wagering
Credit Card No hold Immediately
Personal Check Hold for up to 5 business days After hold period
Money Order No hold Immediately
Cashier’s Check No hold Immediately
Cash No hold Immediately
Winning Tote Ticket No hold Immediately
Cash Voucher No hold Immediately

Is there a minimum balance required?

No, iBetMohegan.com does not require a minimum balance but your first deposit must be at least $1.

What is the minimum initial deposit required?

The minimum intial deposit is $1

Will I earn interest on my iBetMohegan.com account?

No, the accounts are non-interest bearing.

Where do I send my Mailed Deposits?

Please mail checks or money orders (made out to Downs Racing LP) with completed deposit slip to:

iBetMohegan.com Customer Care
1280 Highway 315
Wilkes-Barre, PA 18702

How can I make a deposit using a credit card?

Credit card deposits can be made securely online through Secure Trading.

Step 1. Make sure you are logged into your ibetMohegan.com account. To begin the funding process, click here.
Step 2: Enter the amount you would like to deposit, and click “Enter Payment Details”. Please note there is a 3.5% fee for funding your account using this method. The total amount you will be charged will be displayed.
Step 3: Select your payment method. We currently accept credit and debit cards bearing the Visa or MasterCard logo.
Step 4: Enter your payment details, including your billing address, card number, expiration date, expiration date, and security code.

Funds will be made available as soon as authorization of the transaction clears.
For deposits made through Secure Trading there is a 3.5% fee assessed on the requested transfer amount.

Credit card deposits can also be made securely through Centre Payment Systems.

Step 1. Call ibetMohegan Customer Service toll-free at 1-800-803-0564
Open daily 10:30 am – 11 pm EST
Step 2: Tell the operator you wish to deposit money into your iBetMohegan.com account
Step 3: Provide your iBetMohegan.com wagering account number
Step 4: Provide your driver’s license number
Step 5: Provide your credit card information

Within minutes, your wagering account will be credited with your deposit.
There is no fee from iBetMohegan.com for deposits received through Centre Payment Systems, however, iBetMohegan.com reserves the right to adjust the fee schedule without notice. You are responsible for any fees charged by Centre Payment Systems for the deposit. The Centre Payment Systems service fee for transactions is as follows:

For deposits of $20-$50 = $6.99 fee
For deposits of $51-$100= $8.99 fee
For deposits of $101-$200= $12.99 fee
For deposits of $201-$300 = $15.99 fee
For deposits of $301-$500 = $22.99 fee
For deposits of $501-$700 = $29.99 fee
For deposits of $701-$1000 = $42.99 fee
For deposits of $1001-$1500 = $60.99 fee
For deposits of $1501-$2000= $83.99 fee
For deposits over $2000 = 3% of amount requested

How can I withdraw money from my iBetMohegan.com account?

You can withdraw funds from your account in person at Pocono Downs or by submitting a written request. Please refer to the following chart for more information.

Method Form of Receipt Requirements
By Mail Check mailed to account holder via First Class Mail Signed withdrawal slip
By Fax Check mailed to account holder via First Class Mail Signed withdrawal slip
By Email Check mailed to account holder via First Class Mail Signed withdrawal slip
In Person at Pocono Downs
or
at an off-track betting parlor
Cash Signed withdrawal slip;
Photo identification

How do I close a iBetMohegan.com account?

Please submit a written request including your account number, name, signature and address to:

iBetMohegan.com Customer Care
1280 Highway 315
Wilkes-Barre, PA 18702

Any funds in the wagering account will be mailed in the form of a check to the account holder upon receipt of the written request.

How do I view my account history?

View your account history – including transaction, wagering, balance, and end-of-year statements – any time online by logging into your iBetMohegan.com account and selecting “My Account”. You can also request a written statement of activity by contacting iBetMohegan.com Customer Care toll free at 1-800-803-0564.

Can I watch video of the races?

Yes, iBetMohegan.com displays live video and race replays.

Are there any fees or other requirements to view race video or replays?

iBetMohegan.com charges no fees to view race video and has no wagering requirements. As long as your account is in good standing, you can view video on iBetMohegan.com.com. iBetMohegan.com does reserve the right to adjust the fee schedule without notice.

iBetMohegan.com Customer Care
1280 Highway 315
Wilkes-Barre, PA 18702
CustomerCare@iBetMohegan.com

Customer Care Toll Free Number: 1-800-803-0564 and follow the instructions to access Customer Care or Technical Support
Customer Care Fax: (570) 831-3530

Technical Support FAQs

What are the system requirements to use iBetMohegan.com.com?

This site is designed to work with Internet Explorer version 7 or greater, Firefox version 2.0, and Safari version 2.0.

What is the optimal screen resolution?

1024 by 768 or better.

What security features does iBetMohegan.com employ to ensure my information is safe?

iBetMohegan.com.com is constructed with the latest technology to ensure the safety and privacy of your personal information.
iBetMohegan.com.com is secured with SSL certificates issued by GoDaddy. All sensitive information entered on our site is encrypted using minimum 128-bit SSL encryption.
When you access your wagering account by logging in, all of your identifying credentials – such as account number, PIN, username and password – are transmitted securely using minimum 128-bit SSL encryption to our server with a session identifier number. Beyond login, the betting and information pages are presented outside of the Secure Sockets Layer (SSL), as the information displayed here is not considered sensitive and because this method makes the process more efficient.
When you place a bet, it is transmitted along with a session identifier. Our server then uses the session identifier to match your bets to your account information, which was previously transmitted securely using SSL encryption. The server does all of this – removed from visibility to the Internet and within the server side of the application – to protect sensitive account information.